Moxo Media Group Inc. values its customers and respects their privacy. We collect customer information in an effort to improve your shopping and ordering experience and to communicate with you about our products, services, contests, and promotions. Moxo Media Group Inc. recognizes that it must maintain and use customer information responsibly. We do not sell or rent the information you provide to us online to any third parties. However, we do share your information with third parties under certain circumstances as detailed below.
WHAT WE COLLECT
We collect information (such as your name, email address, mailing address, phone and credit card numbers) that you provide when you place an online or offline order, save your information with us or participate in a contest, promotion or survey. We also maintain a record of your product interests and your purchases online and in our online store. Certain parts of your information is carefully supplied to third parties ONLY if they are involved in completing your order. Your credit card or any payment information is never shared with any third part for any reason. All information you supply is stored on our secure servers and is encrypted when sent to us for processing.
HOW WE USE YOUR INFORMATION
When you make an online purchase from the Moxo Media Group Inc. website or any of our sister company websites, we use your information to process your order. We will also send you emails to confirm your order, and we may need to contact you via phone / text, postal mail or email if we have other questions regarding your order. In addition, you will be automatically signed up to receive email updates about our products, services, contests, and promotions.
When you save your information with Moxo Media Group Inc., you will also be automatically signed up to receive email updates. If you participate in a contest or promotion (online or over the phone), you may choose to receive email updates about our products, services, contests, and promotions. along with our weekly or monthly newsletters.
If at any time you would like us to remove you from our email or postal mailing lists, feel free to contact Moxo Media Group Inc. customer service at newsletter(at)moxomedia.com or simply call in 514.303.MOXO. Please be sure to include full name and the email address you would like to have removed from our list. If you have previously asked to be removed from our email list, we will not sign you up for email updates if you place an order over the Internet. Please note that it may take up to 4 weeks to remove you from our list, since some of our newsletter and promotional posts are pre-set in our calendar.
From time to time, we may also send you emails to help us learn more about your shopping preferences. In addition, we may use information about your product interests and purchases to help us improve our site design and your shopping experience. If you make a purchase online or over the phone, we may also send you notices about our products, services, contests and promotions through postal mail. To serve you better, we may combine information you give us online and, in our stores, as well as information about your product interests and purchases. In addition, we may combine information you provide with demographic information that is publicly available. We use this combined information to enhance and personalize your shopping experience with us, and to communicate with you by email or postal mail about our products, services, contests, and promotions that may be of interest to you. If you do not want us to use your information as described above, please contact Moxo Media Group Inc. service by emailing support(at)moxomedia.com
HOW DOES MOXO PROTECT YOUR INFORMATION?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. The Moxo staff and all partners, affiliates and resellers all sign non-disclosure agreements are are bound to hold on to any trade secrets or sensitive information.
THIRD PARTY TRANSACTIONS
We contract with third parties to assist us in maintaining and managing our customer information to fulfill promotions and to communicate with our customers. We do not authorize any of those third parties to make any other use of your information. In addition, when we team up with another company to offer or provide products, services, contests or promotions, we and the other company may cross-reference our customer databases to identify common customers. We and the other company may use that existing information to identify future promotional opportunities and to fulfill promotional or contractual obligations. When we offer contests and promotions, or join with other companies to do so, customers who choose to participate in those contests and promotions may be asked to provide personal information to participate. That information may then be used by us and any company offering the contest or promotion to notify winners or to fulfill promotional obligations.
If prior to participating in a contest or promotion, you opted not to receive information from us, you may still receive information from or about MoxoMedia Group Inc. in connection with the contest or promotion if you choose to participate in it. You may opt not to participate in these contests or promotions if you do not want to receive information about Moxo Media Group Inc. or share your information with us and the other companies sponsoring those contests or promotions.
Except as described above, we do not share, rent or sell any information we collect online to any unaffiliated third party.
ACCESSING YOUR INFORMATION
To access your information online, simply click the ACCOUNT link to sign in, and then choose the appropriate section to review, edit, or delete your personal information. Please note that any requests to change the frequency that we send email updates to you may take up four weeks. If at any time you would like us to remove you from our email or postal mailing lists or if you do not want us to use your information to enhance your shopping experience, feel free to contact Moxo Media Group Inc. customer service via email at support(at)moxomedia.com. Please be sure to include your email address and full name.
REMOVING YOURSELF FROM MAILING LIST
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, either through email, postal mail or by phone, please let us know by sending us an email at support(at)moxomedia.com
Please note that such requests may take up to four weeks to become effective. In addition, if you ask us to remove your name and address from our email or postal mailing lists, we will maintain your name in a "do not mail" file to ensure that we can honor your request. Please also note that when you make a purchase, we will send you an email to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order.
We at Moxo Media Group Inc. are concerned about the safety of children when they use the Internet. Consistent with the Children's Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent. If we become aware that a subscriber is under the age of 13 and has signed up without prior verifiable parental consent, we will remove his or her personally identifiable information from our secure files.
Terms and Conditions: Please also visit the Moxo Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.